Refund policy

Returns 
Our return policy has a duration of 14 days. If a period of 14 days has transpired since your purchase, we regret to inform you that we are unable to provide a refund or exchange for your item.

To qualify for a return, your item must remain unused and retain its original condition, consistent with how you received it. Furthermore, it should be accompanied by the original packaging.

Additional non-returnable items: 
- Gift cards 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back without tracking number.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservices@silva-official.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservices@silva-official.com and we will instruct you where to send the item with an address.

Shipping 
To return your product, you should mail your product  to: customerservices@silva-official.com for further instruction.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.